- 6 month initial contract - ASAP start - CBD location The Organisation:This ASX Listed company is one of Australia's leading IT Services companies providing market-leading solutions and services to some of Australia's largest and most established organisations. The Opportunity:The successful incumbent will be responsible for providing support to the installed PABX system including the resolution of customer support issues , complete service requests and moves , adds , changes and deletions on the Nortel Voice platform. The Person:To be considered for this role you will ideally have: Sound experience within an IT/Telecommunications/Support environment; - Demonstrated experience in communicating across all levels of an organisation; - Possess a strong knowledge of the Nortel PABX system with full competency in installation , testing and Maintenance. The Benefits:This is an excellent employer who prides themselves on offering employees a unique and supportive working environment , flexibility and opportunities for advancement. To Apply:Please forward your Resume following the links below or for any queries please contact Abbey

- 6 month initial contract - ASAP start - CBD location The Organisation:This ASX Listed company is one of Australia's leading IT Services companies providing market-leading solutions and services to some of Australia's largest and most established organisations. The Opportunity:The successful incumbent will be responsible for providing support to the installed PABX system including the resolution of customer support issues , complete service requests and moves , adds , changes and deletions on the Nortel Voice platform. The Person:To be considered for this role you will ideally have: Sound experience within an IT/Telecommunications/Support environment; - Demonstrated experience in communicating across all levels of an organisation; - Possess a strong knowledge of the Nortel PABX system with full competency in installation , testing and Maintenance. The Benefits:This is an excellent employer who prides themselves on offering employees a unique and supportive working environment , flexibility and opportunities for advancement. To Apply:Please forward your Resume following the links below or for any queries please contact Abbey

- 6 month initial contract - ASAP start - CBD location The Organisation:This ASX Listed company is one of Australia's leading IT Services companies providing market-leading solutions and services to some of Australia's largest and most established organisations. The Opportunity:The successful incumbent will be responsible for providing support to the installed PABX system including the resolution of customer support issues , complete service requests and moves , adds , changes and deletions on the Nortel Voice platform. The Person:To be considered for this role you will ideally have: Sound experience within an IT/Telecommunications/Support environment; - Demonstrated experience in communicating across all levels of an organisation; - Possess a strong knowledge of the Nortel PABX system with full competency in installation , testing and Maintenance. The Benefits:This is an excellent employer who prides themselves on offering employees a unique and supportive working environment , flexibility and opportunities for advancement. To Apply:Please forward your Resume following the links below or for any queries please contact Abbey

Knowledge in Interactive Intelligence is required Contact Centre solutions Contract/Permanent opportunity Our client is a very successful solutions provider who is currently seeking for an experience IP PABX/Voice IP Specialist to provide project designing and implementation of large scale contact centre solutions. You will be fully responsible for the architectural design of Voice technology solutions including , Interactive Intelligence Contact Center , Voice and Quality Management recording platforms , Workforce Management platforms and all carrier solutions. Required skills and knowledge: Strong knowledge of Interactive Intelligence technologies VOIP and multimedia contact Centre solution architecture and consulting Experience in Interactive Intelligence installer/technical support Experience in design/document an Interactive Intelligence solution Ability to QA Interactive Intelligence design/documentation Post Sale and ability to project manage an Interactive Intelligence implementation Formulating solutions using the in-house LAB system , to support the on-site tech

Knowledge in Interactive Intelligence is required Contact Centre solutions Contract/Permanent opportunity Our client is a very successful solutions provider who is currently seeking for an experience IP PABX/Voice IP Specialist to provide project designing and implementation of large scale contact centre solutions. You will be fully responsible for the architectural design of Voice technology solutions including , Interactive Intelligence Contact Center , Voice and Quality Management recording platforms , Workforce Management platforms and all carrier solutions. Required skills and knowledge: Strong knowledge of Interactive Intelligence technologies VOIP and multimedia contact Centre solution architecture and consulting Experience in Interactive Intelligence installer/technical support Experience in design/document an Interactive Intelligence solution Ability to QA Interactive Intelligence design/documentation Post Sale and ability to project manage an Interactive Intelligence implementation Formulating solutions using the in-house LAB system , to support the on-site tech

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV Please quote Job Reference SYDCHAM13937 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV for further information. Please quote Job Reference SYDCSC_TF28302 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV for further information. Please quote Job Reference SYDCSC_TF28302 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV Please quote Job Reference SYDCHAM13937 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV Please quote Job Reference SYDCHAM13937 when applying for this role.

Voice Analyst - Avaya (Nortel) A golden opportunity for an experienced Voice Analyst join an award winning organisation enjoying significant year on year growth has come around , Read on * Interviews are being conducted immediately.* The Company - My client is a successful Australian owned organisation that leads the market in their field. They have been enjoying significant year on year growth and now have a vacancy for a Voice Analyst with Contact Centre experience. The environment is faced paced and results orientated and there is a lack of bureaucracy that is sometimes found in large organisations. The Role - The role requires someone with a mixture of Contact Centre customisation experience and Engineering with the focus on monitoring and performance tuning. The role requires someone with sound experience with call flows and to be responsible for creating and monitoring reporting with a view to maximising system performance. There are some Engineering responsibilities around the PABX and handsets however a vendor agreement that is in place would ordinarily take care of most of this. Requirements - Contact Centre 6.0 experience Inbound (1300) routing configuration Event monitoring and alerting Experience with Nortel PABX platform Monitoring for , availability , performance , call flow performance , security and compliance. Carrier Management- Inbound and ISDN services- After hours redirection services- SLA reporting- Bill Management Summary - This is an excellent opportunity to join a high achieving leading corporate organisation that offers career development in a supportive and colligate environment backed by leading edge technology. If you would like to be considered for this opportunity then please click on Apply' and submit your Resume in Microsoft Word format.

Are you looking for a 3 month contract close to Ryde? Do you have 3-4 years experience in systems/network administration and helpdesk environment or similar IT services function? - This is great opportunity to join leading global brand , who produce high quality electrical and electronic products for the home , business and industry. The role will be working as the main helpdesk contact for their 240 internal users , plus you will get to work with an experienced team to build on your technical support experience. This role is split 70% 1st level and 30% 2nd level. To succeed in this role it is important that you have solid knowledge across a range of hardware and software products especially Microsoft Office , Ms Exchange , Active Directory , MS Windows XP/Vista/7, PC Anywhere , Backup software such as HP Data Protector , Anti-virus software , and Windows server 2003/2008. If you have previous experience with Cisco , PABX, and HPUX, this would also be desirable. This is a very customer focused organisation , therefore you should also be able to demonstrate a strong ability to follow processes , plus work as a close knit team. It's also a busy role , so your ability to prioritise and keep a cool head is a must! - Please contact Sinead from Candle or email your CV. Please quote Job Reference - SYDCSC_JAM28318 - when applying for this role.

Are you looking for a 3 month contract close to Ryde? Do you have 3-4 years experience in systems/network administration and helpdesk environment or similar IT services function? - This is great opportunity to join leading global brand , who produce high quality electrical and electronic products for the home , business and industry. The role will be working as the main helpdesk contact for their 240 internal users , plus you will get to work with an experienced team to build on your technical support experience. This role is split 70% 1st level and 30% 2nd level. To succeed in this role it is important that you have solid knowledge across a range of hardware and software products especially Microsoft Office , Ms Exchange , Active Directory , MS Windows XP/Vista/7, PC Anywhere , Backup software such as HP Data Protector , Anti-virus software , and Windows server 2003/2008. If you have previous experience with Cisco , PABX, and HPUX, this would also be desirable. This is a very customer focused organisation , therefore you should also be able to demonstrate a strong ability to follow processes , plus work as a close knit team. It's also a busy role , so your ability to prioritise and keep a cool head is a must! - Please contact Sinead from Candle or email your CV. Please quote Job Reference - SYDCSC_JAM28318 - when applying for this role.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) - in an existing - managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; - Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) - in an existing - managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; - Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) - in an existing - managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; - Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

- 6 month initial contract - ASAP start - CBD location The Organisation:This ASX Listed company is one of Australia's leading IT Services companies providing market-leading solutions and services to some of Australia's largest and most established organisations. The Opportunity:The successful incumbent will be responsible for providing support to the installed PABX system including the resolution of customer support issues , complete service requests and moves , adds , changes and deletions on the Nortel Voice platform. The Person:To be considered for this role you will ideally have: Sound experience within an IT/Telecommunications/Support environment; - Demonstrated experience in communicating across all levels of an organisation; - Possess a strong knowledge of the Nortel PABX system with full competency in installation , testing and Maintenance. The Benefits:This is an excellent employer who prides themselves on offering employees a unique and supportive working environment , flexibility and opportunities for advancement. To Apply:Please forward your Resume following the links below or for any queries please contact Abbey

- 6 month initial contract - ASAP start - CBD location The Organisation:This ASX Listed company is one of Australia's leading IT Services companies providing market-leading solutions and services to some of Australia's largest and most established organisations. The Opportunity:The successful incumbent will be responsible for providing support to the installed PABX system including the resolution of customer support issues , complete service requests and moves , adds , changes and deletions on the Nortel Voice platform. The Person:To be considered for this role you will ideally have: Sound experience within an IT/Telecommunications/Support environment; - Demonstrated experience in communicating across all levels of an organisation; - Possess a strong knowledge of the Nortel PABX system with full competency in installation , testing and Maintenance. The Benefits:This is an excellent employer who prides themselves on offering employees a unique and supportive working environment , flexibility and opportunities for advancement. To Apply:Please forward your Resume following the links below or for any queries please contact Abbey

- 6 month initial contract - ASAP start - CBD location The Organisation:This ASX Listed company is one of Australia's leading IT Services companies providing market-leading solutions and services to some of Australia's largest and most established organisations. The Opportunity:The successful incumbent will be responsible for providing support to the installed PABX system including the resolution of customer support issues , complete service requests and moves , adds , changes and deletions on the Nortel Voice platform. The Person:To be considered for this role you will ideally have: Sound experience within an IT/Telecommunications/Support environment; - Demonstrated experience in communicating across all levels of an organisation; - Possess a strong knowledge of the Nortel PABX system with full competency in installation , testing and Maintenance. The Benefits:This is an excellent employer who prides themselves on offering employees a unique and supportive working environment , flexibility and opportunities for advancement. To Apply:Please forward your Resume following the links below or for any queries please contact Abbey

Knowledge in Interactive Intelligence is required Contact Centre solutions Contract/Permanent opportunity Our client is a very successful solutions provider who is currently seeking for an experience IP PABX/Voice IP Specialist to provide project designing and implementation of large scale contact centre solutions. You will be fully responsible for the architectural design of Voice technology solutions including , Interactive Intelligence Contact Center , Voice and Quality Management recording platforms , Workforce Management platforms and all carrier solutions. Required skills and knowledge: Strong knowledge of Interactive Intelligence technologies VOIP and multimedia contact Centre solution architecture and consulting Experience in Interactive Intelligence installer/technical support Experience in design/document an Interactive Intelligence solution Ability to QA Interactive Intelligence design/documentation Post Sale and ability to project manage an Interactive Intelligence implementation Formulating solutions using the in-house LAB system , to support the on-site tech

Knowledge in Interactive Intelligence is required Contact Centre solutions Contract/Permanent opportunity Our client is a very successful solutions provider who is currently seeking for an experience IP PABX/Voice IP Specialist to provide project designing and implementation of large scale contact centre solutions. You will be fully responsible for the architectural design of Voice technology solutions including , Interactive Intelligence Contact Center , Voice and Quality Management recording platforms , Workforce Management platforms and all carrier solutions. Required skills and knowledge: Strong knowledge of Interactive Intelligence technologies VOIP and multimedia contact Centre solution architecture and consulting Experience in Interactive Intelligence installer/technical support Experience in design/document an Interactive Intelligence solution Ability to QA Interactive Intelligence design/documentation Post Sale and ability to project manage an Interactive Intelligence implementation Formulating solutions using the in-house LAB system , to support the on-site tech

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV Please quote Job Reference SYDCHAM13937 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV Please quote Job Reference SYDCHAM13937 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV for further information. Please quote Job Reference SYDCSC_TF28302 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV Please quote Job Reference SYDCHAM13937 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV for further information. Please quote Job Reference SYDCSC_TF28302 when applying for this role.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-day running of the Avaya Voice infrastructure for Australia and New Zealand. Assisting Communications Manager with the day-to-day running of the Nicelog Voice Recorders infrastructure for Australia and New Zealand. Resolving technical issues encountered within the environment in line with the continuity of standards. Liaising with Vendor Engineers as required. Participation in Voice engineering projects. Technical documentation of Voice engineering projects. Recommendation of solutions to Business Unit initiative. Performing regular performance reporting as required. Required qualifications & experience: Appropriate vendor training Telecommunications (Austel) Cabling Licence Previous experience with Avaya PABX, Audix , CMS, and Nicelog Voice Recorders Highly desirable Experience with Avaya IVR (preferable) Experience with Cisco Call Manager (optional) Please send your CV Please quote Job Reference SYDCHAM13937 when applying for this role.

Voice Analyst - Avaya (Nortel) A golden opportunity for an experienced Voice Analyst join an award winning organisation enjoying significant year on year growth has come around , Read on * Interviews are being conducted immediately.* The Company - My client is a successful Australian owned organisation that leads the market in their field. They have been enjoying significant year on year growth and now have a vacancy for a Voice Analyst with Contact Centre experience. The environment is faced paced and results orientated and there is a lack of bureaucracy that is sometimes found in large organisations. The Role - The role requires someone with a mixture of Contact Centre customisation experience and Engineering with the focus on monitoring and performance tuning. The role requires someone with sound experience with call flows and to be responsible for creating and monitoring reporting with a view to maximising system performance. There are some Engineering responsibilities around the PABX and handsets however a vendor agreement that is in place would ordinarily take care of most of this. Requirements - Contact Centre 6.0 experience Inbound (1300) routing configuration Event monitoring and alerting Experience with Nortel PABX platform Monitoring for , availability , performance , call flow performance , security and compliance. Carrier Management- Inbound and ISDN services- After hours redirection services- SLA reporting- Bill Management Summary - This is an excellent opportunity to join a high achieving leading corporate organisation that offers career development in a supportive and colligate environment backed by leading edge technology. If you would like to be considered for this opportunity then please click on Apply' and submit your Resume in Microsoft Word format.

Voice Specialist - Call Centre technology * Interviews being conducted Immediately.* A rare opportunity to join an award winning financial services organisation has come around for a Voice Specialist. The Company - My client is an established market leading corporate with an impressive portfolio of products. There is high utilisation of their Call Centre solution and it is an essential and important part of their business. The growth within the organisation has been replicated nowhere more than in the Call Centre environment and now there is a requirement for a permanent Voice Specialist to join the Infrastructure Team. There is career development opportunity within the team and promotion and progression within the organisation is always available for the right candidates. The Role - The role requires someone with a mixture of Call Centre customisation experience and Engineering with the focus on monitoring and performance tuning. The role requires someone to do Scripting for call flows and be responsible for creating and monitoring reporting with a view to maximising system performance. There are some Engineering responsibilities around the PABX and handsets however a vendor agreement that is in place would ordinarily take care of most of this. Requirements - Solid Contact Centre 6.0 experience- CCMS- CCT- Inbound (1300) routing configuration- Event monitoring and alerting- Experience with Nortel PABX platform- Experience with Verint Impact 360- Monitoring for ,- Availability- System performance- Customer experience (call flow performance)- Security- Compliance- Call Centre analytics- Workforce efficiency recommendations- Customer experience- Carrier Management- Inbound and ISDN services- After hours redirection services- SLA reporting- Bill Management Summary - This is an excellent opportunity to join a high achieving leading corporate organisation that offers career development in a supportive and colligate environment backed by leading edge technology. If you would like to be considered for this opportunity then please click on Apply' and submit your Resume in Microsoft Word format.

Are you looking for a 3 month contract close to Ryde? Do you have 3-4 years experience in systems/network administration and helpdesk environment or similar IT services function? - This is great opportunity to join leading global brand , who produce high quality electrical and electronic products for the home , business and industry. The role will be working as the main helpdesk contact for their 240 internal users , plus you will get to work with an experienced team to build on your technical support experience. This role is split 70% 1st level and 30% 2nd level. To succeed in this role it is important that you have solid knowledge across a range of hardware and software products especially Microsoft Office , Ms Exchange , Active Directory , MS Windows XP/Vista/7, PC Anywhere , Backup software such as HP Data Protector , Anti-virus software , and Windows server 2003/2008. If you have previous experience with Cisco , PABX, and HPUX, this would also be desirable. This is a very customer focused organisation , therefore you should also be able to demonstrate a strong ability to follow processes , plus work as a close knit team. It's also a busy role , so your ability to prioritise and keep a cool head is a must! - Please contact Sinead from Candle or email your CV. Please quote Job Reference - SYDCSC_JAM28318 - when applying for this role.

Are you looking for a 3 month contract close to Ryde? Do you have 3-4 years experience in systems/network administration and helpdesk environment or similar IT services function? - This is great opportunity to join leading global brand , who produce high quality electrical and electronic products for the home , business and industry. The role will be working as the main helpdesk contact for their 240 internal users , plus you will get to work with an experienced team to build on your technical support experience. This role is split 70% 1st level and 30% 2nd level. To succeed in this role it is important that you have solid knowledge across a range of hardware and software products especially Microsoft Office , Ms Exchange , Active Directory , MS Windows XP/Vista/7, PC Anywhere , Backup software such as HP Data Protector , Anti-virus software , and Windows server 2003/2008. If you have previous experience with Cisco , PABX, and HPUX, this would also be desirable. This is a very customer focused organisation , therefore you should also be able to demonstrate a strong ability to follow processes , plus work as a close knit team. It's also a busy role , so your ability to prioritise and keep a cool head is a must! - Please contact Sinead from Candle or email your CV. Please quote Job Reference - SYDCSC_JAM28318 - when applying for this role.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) in an existing managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Network Engineer Ericsson Voice/Cisco UC CBD Location - IMMEDIATE start opportunity We are seeking an experienced Voice Network Engineer with a heavy/majority emphasis on Ericsson coupled with Cisco (to a lesser degree) to provide support to one of our existing Clients (on site) - in an existing - managed service engagement. You will be working closely with our own SDM's (for MAC's) and be the focal point of contact for various stakeholders. Previous experience overseeing a team , or being a senior member in a team environment would be highly regarded. In doing so , you will be required to support the following; The Network team supporting LAN/WAN and voice services Estimated 70% BAU/30% Project based Provide strategic direction for scalable and sustainable solutions (projects) Implementation teams and the customer , providing voice systems/network design and implementation support to ensure smooth and effective migration to new technology/versions What are we looking for? Ideally you will be experienced with the following; - Typically 5+ years experience within the telecommunications industry. Predominantly Ericsson MD 110 PABX network. Strong Knowledge in Cisco- CUCM, Call Manager , Unity VM, and IPCC, etc. Knowledge of TCP/IP, Vo IP and WAN Networks. Experience working with E1, ISDN, System Integrators and other Carrier services. Excellent troubleshooting skills. Industry certs highly desirable. This role is available for an IMMEDIATE start - initially a 3 month engagement with the genuine possibility of extensions Due to the sheer volume of applications , ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-da

Immediate opportunity Perth CBD location 6 month contract This high profile global organisation is looking to add an experienced Senior Communications Engineer to their highly skilled Network Team. The ideal candidate will have proven skills in the design , development , implementation and support of large multi-site Vo IP and PABX solutions. You will have a can do attitude , have excellent communicat

Working for one of the biggest and best banks in the world , your telecommunications expertise will see you performing the following duties: Moves , Adds & Changes provisioning. 1st and 2nd level support for Avaya PABX, Audix , CMS and NICE voice recorders. 1st level support for Phoneware CADS, ADTEC voice bridge , Speakerbus and Davox auto diallers. Assisting Communications Manager with the day-to-da

This is an Excellent Opportunity for a Helpdesk Support Analyst to gain Industry Leading Training at one of Australia's most reputable organisations! Working in a Supportive , Team environment , servicing some of Australia's most Prestigious Organisations , with limitless opportunities for career progression! Key responsibilities include: Manage Customer Service requests using SMEC Remedy 7.6. Fulfil

Our client , a Top Tier Telecommunications Company in Australia , is looking for multiple Designers to join a high performing and highly recognised team , where good communication and teamwork are essential. Successful applicants will be required to act as a SME in the architecture of complex customer communication networks with certification in CCNP CCIP, CCVP, CCIE highly desirable. Key Responsibil

This is an Excellent Opportunity for a Helpdesk Support Analyst to gain Industry Leading Training at one of Australia's most reputable organisations! Working in a Supportive , Team environment , servicing some of Australia's most Prestigious Organisations , with limitless opportunities for career progression! Key responsibilities include: Manage Customer Service requests using SMEC Remedy 7.6. Fulfil

Are you looking for a 3 month contract close to Ryde? Do you have 3-4 years experience in systems/network administration and helpdesk environment or similar IT services function? This is great opportunity to join leading global brand , who produce high quality electrical and electronic products for the home , business and industry. The role will be working as the main helpdesk contact for their 240

If you have excellent customer service + communication skills and want to FAST TRACK YOUR I.T. CAREER, this is the role for you!! The role will see the successful Helpdesk Support Analyst working in a friendly and supportive team environment , based in a superb SYDNEY CBD location , with industry leading training offered. The organisation is known for being able to offer a world of opportunity as th

Iconic Australian Brand Career progression About our Client Our client is a very well known organisation in the Leisure/Entertainment industry. With Head Office located circa to the CBD, an exciting opportunity has arisen for an experienced IT professional to join the Infrastructure Team. Job Description Reporting to the IT Support Team Leader; you will provide first and second level support to al

Our client , a Top Tier Telecommunications Company in Australia , is looking for IT solution architects with financial experience to work on banking project. Voice/IPtel experience is necessary. Successful applicants will have the opportunity to work with one of Australia's most respected brands and deliver services within an exciting and fast paced environment. Key Responsibilities: Act as a leadin

Six Month Contract Melbourne CBD Telecomunications Giant Are you a solution designer looking for your next challenging and rewarding contract within a large fast paced environment where you will be given the opportunity to use cutting edge technology and further your career? If so look no further as this is the opportunity for you: My client is looking for an experienced solution designer to provi

Voice Analyst required for market leading organisation. Strong career development opportunities. ** INTERVIEWING IMMEDIATELY ** more

One of Perth's most recognised companies is currently looking for an experienced Vo IP and PABX engineer. more

Technical Delivery Officer required to ensure the effective delivery of infrastructure services and supplier management. more

Senior role work for regarded brand in Syst Integration. Work w/ some of the leading Vendors to deliver new & exciting technologies to Enterprise Mkts more

Technical Delivery Officer required to ensure the effective delivery of infrastructure services and supplier management. more

Nortel PABX Engineer (M14)

Nortel PABX Engineer (M14)

Well established international organisation Highly knowledgeable team Attractive salary package