Certificate of Hospitality & Hotel Management
Complete the certificate in Hotel and Hospitality services management and start an exciting career today!
- CH001 - Introduction
- CH002 - Organisation of the Hotel Workplace
- CH003 - Staff Management in Hotels
- CH004 - Control Systems
- CH005 - Front Desk Management (Reception)
- CH006 - Servicing Rooms and General Cleaning
- CH007 - Building and Facility Management
- CH008 - Activities Management
- CH009 - Food Service
Graduates can expect to find employment in the following Hospitality fields:
- Cruise ships
- Special catering / sports events
Some of the topics covered include:
The Hotel Industry, the Scope of the Industry, the Firm in the Hotel and Catering Industry, Hotel Management, Planning and Policy.
- Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation.
- Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
- Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
- Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation
- Building and Facility Management
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints
On completion, graduates will find work in the following fields:
- Bar managers
- Catering managers
- Hotel management trainees
- Housekeeping supervisors
- Manager, health and leisure department
- Marketing consultants
- Night auditor
- Personal assistant to hotel manager
- Personnel and training officers
- Public relations officers
- Purchasing officers
- Restaurant supervisors and managers
- Tourism and travel consultants
- Hospitality entrepreneur
No prior qualification or experience is required to enrol.
Distance Learning - the entire course is carried out via Distance Learning (correspondence). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.
On completing the Certificate in Hospitality & Hotel Management:
- Diploma of Hospitality & Hotel Management
- Advanced Diploma of Hospitality & Hotel Management
You will receive a recognised qualification (Certificate in Hospitality & Hotel Management). This course is recognised and accredited by the International Association of Private Career Colleges (IAPCC).
Study Hospitality & Hotel Management via Distance Learning & Get Your Certificate fast.
Limited places for next enrolment, don't delay!